If someone had read my original email, I’ll bet they wouldn’t have bothered sending out this follow-up. This is what happens when you let a computer do your customer satisfaction surveys.
Dear Apple Customer:
Recently, you contacted Apple support using Apple’s online web support form. We’re very interested in getting your feedback regarding your support experience.
If you have a moment, we hope that you’ll take our support survey. The survey should take less than 5 minutes to complete. To get started, simply click on this web address or copy and paste the entire URL into the address field of your web browser.
[[link]]
The information you provide will be used to improve our product support and future offerings. We will not use information collected via this survey to sell you products or services. If you have additional questions about how Apple will use this data, please consult Apple’s privacy policy at http://www.apple.com/legal/privacy/.
We know you’re very busy and we appreciate the time you take to give us your thoughts and suggestions.
Sincerely,
The Apple Online Support Team
Note: We are unable to respond to messages sent to this survey e-mail account. Please call AppleCare, visit Apple’s support website, or visit an Apple Retail Store if you require further assistance.